Effective Date: August 1st, 2024

FirstDial.ai (“FirstDial,” “we,” “us,” or “our”) respects the privacy of our users (“you” or “your”). This Privacy Policy describes how we collect, use, disclose, and secure your information when you use our website (the “Website”) and our AI answering service (the “Service”).

Information We Collect:

We collect several types of information when you use the Website and Service:

• Personal Information: This may include your name, phone number, email address, company name, and contact information. We collect this information when you create an account, contact us, or subscribe to our services.
• Usage Data: This may include information about how you use the Website and Service, such as the pages you visit, the features you use, and the time you spend on the Website. We collect this information through cookies and other tracking technologies.
• Call Data: When you use the Service, we may collect data about your calls, such as the date, time, duration, call outcome (answered, missed, voicemail), and caller ID (if provided).

How We Use Your Information:

We use your information to:

• Provide and improve the Website and Service
• Respond, including changes to our terms and conditions
• Send you to improve our offerings
• Comply with legal and regulatory obligations

**. These service providers are contractually obligated to keep your information confidential and secure.

We will not share your information with any third-party for marketing purposes without your consent.

We may also disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary ¹ to comply with a court order, subpoena, or other legal process served on us, or to protect and defend the rights or property of FirstDial or others.  

Your Choices:

You have choices regarding your information:

• You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the communications.  
• You can access and update your personal information through your account settings.
• You can delete your account at any time by contacting us.

Cookies and other Tracking Technologies:

We use cookies and other tracking technologies to collect and store Usage Data. Cookies are small data files that are stored on your device when you visit a website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Website or Service.  

Security:

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100 are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. If we learn that we have collected personal information from a child under 13, we will delete that information from our systems.  

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.  

Contact Us:

If you have any questions about this Privacy Policy, please contact us at [email protected]